Privacy Policy

1. Introduction

Better (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

• Name and email address (via Google OAuth)
• Google profile information
• Documents and content you upload
• Communications with us

Automatically Collected Information

When you use our Service, we may automatically collect:

• Usage data and analytics
• Device and browser information
• IP address and location data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your documents and generate outputs
• Send you technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following situations:

• With your consent: We may share your information with your explicit consent
• Service providers: We work with third-party companies that help us provide our Service
• Legal requirements: We may disclose information if required by law or valid legal process
• Business transfers: In connection with any merger, sale, or acquisition
• Aggregated data: We may share anonymized, aggregated data that cannot identify you

5. Third-Party Services

Our Service integrates with third-party services including:

• Google OAuth: For authentication
• Supabase: For data storage and authentication
• GitHub, Linear, Jira: For integration features
• AI Providers: For document processing

These services have their own privacy policies, and we encourage you to review them.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure development practices

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. We may also retain and use your information to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt-out of certain communications

To exercise these rights, please contact us at privacy@better.new.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

12. European Privacy Rights

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@better.new
Data Protection Officer: dpo@better.new
Address: Better, Inc.
San Francisco, CA 94107
United States